RECOMMENDED DATES FOR CHRISTMAS AND REYES MAGOS PURCHASES:

At Castro Seis we recommend the following dates as a deadline for purchasing your Christmas and Reyes Magos gifts:

• For orders with delivery in Spain and Portugal, destinations within the peninsula, we recommend placing orders by December 18th for Christmas gifts and by December 30th for Reyes Magos gifts.
• For orders with delivery in the Balearic Islands and the rest of Europe, we recommend placing orders by December 15th for Christmas gifts and by December 23rd for Reyes Magos gifts.

BLACK FRIDAY, CYBER MONDAY AND CHRISTMAS SHIPMENTS:

Due to the high volume of shipments that shipping companies manage during this period, it is possible that they may experience some delays.

We recommend that you check the tracking link for your shipment that you have received for more information about it.

SHIPPING COSTS AND DELIVERY TIMES

Shipping will be made once your order has been confirmed and payment is made in the manner described in "Payment Methods".

Before shipping we will send you an email with the purchase confirmation assigning an order number.

At CASTRO SEIS we take care of our products to guarantee their high quality, our delivery times will be as soon as possible, taking into account that most of them are made to order, delivery times may vary depending on the order .

The delivery time indicated on our products is an estimated time and may vary due to delays suffered by the supplier, and these will not be a reason to cancel the product, since manufacturing is already underway.

All our products include free shipping costs, for peninsular shipments, for all purchases over 50€. For purchases less than 50€ or non-peninsular purchases, the shipping costs will be as follows:

     - Shipping costs to Spain and Portugal: 5.95€

     - Shipping costs to Baleares: from 8.95€

     - Shipping costs Europe Zone 1 to Germany, France, Monaco, Ireland, Austria, Belgium, Italy, Luxembourg, Netherlands, Denmark, Slovakia, Slovenia, Poland, Czech Republic and Switzerland: from 14.95€

     - Shipping costs Europe Zone 2 to Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Norway, Romania, Serbia and Sweden: from 29.95€

No shipments will be made to islands, except for the Balearic Islands.

Shipping costs for the Balearic Islands and Europe Zone 1 will be free from 120€, with the exception of all products within the furniture category, for which shipping costs will be free from 1200€ of purchase.

There is another shipping option only available for Spain: Service Point Delivery, which costs 4.95€ for the peninsula, free if it is an order over 50€. For the Balearic Islands 7.95€, free for orders over 75€.

Pick up at the CASTRO SEIS store, in A Coruña (Spain), in this case there are no shipping costs.

For other destinations please contact us by email at hello@castroseis.com.

CASTRO SEIS does not guarantee the availability or delivery time of the products offered from www.castroseis.com, except for products in which their availability is expressly mentioned (products in stock), marked with the message EXPRESS DELIVERY . The delivery time for these products is between 24 hours and 7 days, depending on the area and type of shipment.

Delivery times apply to items in stock and orders placed from Monday to Friday before 10:00 a.m. For orders placed on weekends or after 10:00 a.m., the deadline begins on the next business day, Monday to Friday except for non working days as bank holidays.

Shipping will be made to the address and to the owner provided in the purchase process. Before you place your order, we will inform you of the expected delivery details. Orders will be considered delivered once the customer signs the courier receipt document. It is their responsibility to verify the condition of the package and possible anomalies due to damage to the material or that the content does not correspond to the items purchased.

If damage is detected in the shipment, or any type of anomaly, these must be reported within 24 hours of receipt of the shipment. To do this, you can contact us by responding to any of the emails received during the purchase process, or by any of the means that we make available to you, such as a contact form, telephone, or WhatsApp. You must indicate the issue with your order and attach photos of the outer packaging where the label is visible, as well as all possible images to document possible damage or error.

It is the customer's responsibility to receive their shipment. At CASTRO SEIS we will try to do everything possible so that the delivery is as close as possible to the client's schedules, but we cannot guarantee that the shipping companies will be able to deliver in a specific time slot, often depending on the routes and locations of deliveries.

Sometimes, the shipping company returns to our facilities the orders that they have not been able to deliver, because the recipient of the order is absent from the postal address indicated on the package, or said postal address is incorrectly indicated, and they have not been able to get in touch by any means. In these cases, our company notifies the user of this incident, to process a new shipment confirmed the correct postal address. In this case, when having to make a new shipment, it must be paid in advance. In the case of a new shipment by mistake at the customer's address, shipping costs will also be charged again.

If the customer is not present at the delivered address on one or several occasions, the transport company will refer their shipment to a collection point, usually with longer hours, where their shipment can be collected. If the customer rejects the delivery, does not go to the collection point in the days following the deposit, and their shipment is returned to our facilities, they must bear the costs of a new shipment, if they wish, or the costs of that initial shipment will be deducted, according to the prices indicated for non-free shipping, of the corresponding refund.

If the user does not respond to our notices, we keep the package in our facilities for a maximum of 3 months. After this period, the package is destroyed.

We inform you that the shipment of products from the “Furniture” category, and its subcategories, are sent by door-to-door service at street level. Does not include climbing, or carrying them, to different heights, unpacking or assembly.

If your order does not arrive on the scheduled date, please contact CASTRO SEIS Customer Service by phone +34 981009375 or email HELLO@CASTROSEIS.COM.

If the customer does not receive the order within the maximum legal period of 30 days from the confirmation of the order, or which has been reported in the purchase process, you can contact CASTRO SEIS by sending us an email to: HELLO@CASTROSEIS.COM