Shipments will be made once your order has been confirmed and payment is made in the manner described in "Payment Methods".
Before we send you an email with the purchase confirmation assigning you an order number.
At CASTRO SEIS we pamper our products to guarantee their high quality, our delivery times will be as soon as possible, taking into account that most of them are made to measure, delivery times may vary depending on the order .
All our products include free shipping costs, for peninsular shipments, for all purchases over 30€. For purchases of less than 30€ or non-peninsular, the shipping costs will be as follows:
- Shipping costs to Spain and Portugal: 4.95€
- Balearic shipping costs: 8.95€
- Shipping costs Canary Islands and Europe: 14.95€
Shipping costs for the Balearic Islands, Canary Islands and Europe will be free from 75€, except for all products within the furniture category, for which shipping costs will be free from 1000€ purchase .
There is another collection option only available for Spain: Service Point Delivery, which has a cost of 3.95€ for the peninsula, free if it is an order over 30€. For the Balearic Islands 6.95€, free for orders over 75€.
Collection at the CASTRO SEIS store, in this case there are no shipping costs.
For other destinations please contact us by email at firstname.lastname@example.org.
CASTRO SEIS does not guarantee the availability or delivery time of the products offered from www.castroseis.com, except for the products that expressly state their availability (products in stock). The delivery time for these products is between 24 hours and 5 days, depending on the area and type of delivery.
Delivery times apply to items in stock and orders placed from Monday to Friday before 10:00 am. For orders placed on weekends or after 10:00 am, the period starts from the next business day, Monday through Friday except for holidays. L
Orders will be considered delivered once the customer signs the merchandise receipt document. It is the responsibility of the same to verify the condition of the package and possible anomalies due to damage to the material or that the content does not correspond to the delivery note.
We inform you that the shipment of products from the "Furniture" category, and its subcategories, are sent by door-to-door service at street level. It does not include raising to a different height, unpacking or assembly.
The shipment will be made to the address and to the owner provided in the purchase process. Before you place your order, we will inform you of the expected delivery details.
If your order does not arrive on the scheduled date, please contact CASTRO SEIS Customer Service by phone 981009375 or email HELLO@CASTROSEIS.COM.
If the client does not receive the order within the maximum legal period of 30 days from the confirmation of the order, or the one that has been informed in the purchase process, he can contact you with CASTRO SEIS by sending an email to: HELLO @ CASTROSEIS.COM
On occasions, the transport company returns to our facilities orders that have not been able to deliver, because the recipient of the order is absent from the postal address indicated on the package, or the postal address is incorrectly indicated, and has not been able to get in touch by any means. In these cases, our company notifies the user of this incident, to process a new shipment confirmed the correct postal address. In the event that the user does not respond to our notices, we keep the package at our facilities for up to 3 months. After this period, the package is destroyed.
In the case of a new shipment by mistake in the customer's address, shipping costs will be charged again.