Shipping policy
Deliveries will be made once the order has been confirmed and payment has been received via any of the accepted payment methods.
Once the purchase has been completed, the customer will receive an order confirmation by email detailing the products purchased.
If you require an invoice or any additional documentation relating to your purchase, you may request this at any time via HELLO@CASTROSEIS.COM.
At Castroseis, we work with designer products, handcrafted items and made-to-order goods. For this reason, the delivery times indicated on each product page are estimates and may vary depending on each manufacturer’s production, availability or logistics.
The delivery times indicated on the product pages are estimates and are provided for guidance only.
Where an order includes several products with different delivery times, Castroseis may deliver the order as a single consignment or in partial shipments, depending on the nature of the order, product availability and logistical considerations, unless another method is expressly agreed with the customer.
In certain cases, particularly for products made to order or manufactured specifically for the customer, these delivery times may be affected by production, supply or transport issues, or other circumstances beyond castroseis’s control.
In the event of significant delays compared to the initially estimated delivery time, castroseis will endeavour to keep the customer informed of the status of their order and will pass on any updates received from the manufacturer, supplier or transport company as soon as they become available.
Reasonable delays in products made to order or currently in production shall not entitle the customer to automatically cancel the order once its production, customisation or specific sourcing has already commenced.
Delivery options
castroseis offers its customers the following delivery options, the availability of which will depend on the type of product, destination and characteristics of the order:
- Express Delivery.
- Delivery to a Service Point.
- Furniture Delivery.
castroseis will determine, on a case-by-case basis, the most suitable logistics operator to ensure the delivery is carried out correctly, and may use, amongst others, GLS, Palletways or any other equivalent logistics operator. The choice of carrier will be based on criteria such as weight, volume, dimensions, the nature of the product, destination and operational requirements, without this entailing any change to the price paid by the customer.
Furniture orders will generally be delivered via a door-to-door service at street level, unless another method is expressly indicated on the product page or during the purchase process.
Services such as carrying items up to the flat, unpacking, assembly or other special services are not included in the standard delivery service and may be arranged, where available, subject to a separate quotation upon the customer’s request.
Delivery charges
For the purposes of these Terms and Conditions, references to the following geographical areas shall include the countries listed below:
Europe Zone 1
Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Poland, the Czech Republic and Switzerland.
Europe Zone 2
Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Norway, Romania, Serbia and Sweden.
Parcel delivery
Spain and Portugal
- Orders under €99: €5.95.
- Orders from 99 €: free delivery.
Balearic Islands
- Orders under €199: €9.95.
- Orders of €199 or more: free delivery.
Europe Zone 1
- Orders under 199 €: 14.95 €.
- Orders from €199: free delivery.
Europe Zone 2
- Delivery charges: €29.95.
- No free delivery.
Furniture
Spain and Portugal
- Up to €199: €9.95.
- From €200 to €499: €14.95.
- From €500 to €899: €19.95.
- From €900 to €1,199: €24.95.
- From €1,200: free delivery.
Balearic Islands and Europe Zone 1
- Up to 299 €: 19.95 €.
- From €300 to €699: €29.95.
- From €700 to €1,199: €39.95.
- From €1,200 to €1,999: €49.95.
- From 2,000 €: free delivery.
Europe Zone 2
- Up to €499: €39.95.
- From €500 to €1,499: €59.95.
- From €1,500: €79.95.
There is no free delivery for furniture shipments to Europe Zone 2.
International shipments outside the European Union
For shipments to countries outside the European Union, a fixed charge of €19.95 will be applied to cover customs clearance costs.
This amount relates exclusively to the documentation and administrative procedures required for the export of the order.
Customs duties, import duties, local taxes, import VAT and any other charges or levies required by the authorities of the destination country shall be borne by the recipient, unless Castroseis expressly states otherwise during the purchase process.
We currently deliver to mainland Spain, the Balearic Islands and the international destinations available during the checkout process.
For deliveries to the Canary Islands, Ceuta, Melilla or other destinations not listed on the website, please contact castroseis in advance via HELLO@CASTROSEIS.COM so that we can assess the feasibility of the delivery and provide a personalised quote where possible.
Products identified as “Express Delivery” are items available for immediate dispatch and have shorter delivery times than the rest of the catalogue.
Delivery times apply to items available in stock and to orders placed Monday to Friday before 10.00 am. Orders placed outside these hours or at weekends and on public holidays will be processed from the next working day.
Delivery will be made to the address provided by the customer during the checkout process. Upon receipt of the order, it is the customer’s responsibility to check the external condition of the parcel and verify that the products received match those purchased.
It is the customer’s responsibility to provide a correct delivery address and to ensure receipt of the order. Although castroseis will endeavour to facilitate the delivery process as far as possible, the planning of routes, dates and time slots is the sole responsibility of the logistics operator in charge of the transport.
Unless a specific delivery service has been expressly contracted during the purchase process, castroseis cannot guarantee deliveries on a specific date, time slot or at a specific time requested by the customer.
For deliveries requiring prior coordination with the customer, the customer undertakes to provide the necessary contact details and to cooperate reasonably with the logistics operator to enable delivery.
If the packaging shows visible damage at the time of delivery, the customer must notify the carrier and record this on the delivery note or delivery receipt by making the appropriate reservation.
Furthermore, any damage attributable to transport must be reported to castroseis within a maximum of 24 hours of receipt of the order, accompanied by photographs of the outer packaging, the affected product, the protective materials used inside the parcel and the consignment’s transport label, in order to process the relevant claim with the transport company.
Once this period has elapsed, castroseis cannot guarantee that claims for damage caused during transport will be accepted, as they will fall outside the time limits set by the transport companies and their insurers.
In the event of returns caused by errors in the address provided, repeated absences or failure to collect the order, the costs arising from reshipments may be passed on to the customer.
If an order is returned to castroseis’s premises and the customer does not respond to reasonable attempts to contact them to arrange delivery or collection, the order will be held for a maximum period of three (3) months from receipt.
Once this period has elapsed without the customer having provided instructions regarding the order or responded to the communications sent, Castroseis may cease to hold the goods and proceed to dispose of them, without any further obligation to retain them.
If your order does not arrive within the specified timeframe or you have any issues relating to the delivery, you can contact us via HELLO@CASTROSEIS.COM or by telephone on 981 009 375.