Terms of service

castroseis Terms and Conditions

At castroseis, we want to offer you a satisfying and secure shopping experience. To this end, we provide you with clear and transparent information about the purchasing process and the terms and conditions applicable to the products offered on castroseis.com.

We recommend that you read these Terms and Conditions carefully before placing any order. If you have any queries, we’ll be happy to help you via our customer service channels.

WE GUARANTEE YOUR TRUST

These Terms and Conditions govern the relationship between SQUIRREL & FRIENDS S.L. and users who purchase products via castroseis.com.

Before making a purchase, we recommend that you read this document carefully, as it contains important information about the ordering process, payments, deliveries, returns, guarantees and other aspects relating to your order.

Placing an order implies acceptance of these Terms and Conditions in force at the time of purchase.

Seller’s details

Legal representative: SQUIRREL & FRIENDS S.L.

Tax Identification Number (CIF): B70599709

Registered office: CALLE EMILIA PARDO BAZÁN 12, 15005 A CORUÑA

Registered with the Commercial Register of A Coruña: Volume 3697, Folio 130, Page C-58787.

PURPOSE

These Terms and Conditions govern the purchase of products offered by SQUIRREL & FRIENDS S.L. via castroseis.com.

These Terms and Conditions shall apply to all orders placed via castroseis.com and shall be binding from the moment the customer completes the purchase process.

The key features of each product, including its description, price, availability, estimated delivery times and any applicable specific conditions, will be displayed on the relevant product page.

Promotions, discounts and special offers will be clearly identified and will indicate, where applicable, the conditions of application and the corresponding reference price.

FEATURES OF THE PRODUCTS ON OFFER

Our online shop brings together designer brands, specialist labels, emerging artists and responsibly manufactured products.

The products on sale include, amongst others, furniture, lighting, bags and accessories, perfumes, art, homewares and decorative items.

Many of the products sold by castroseis are handcrafted or made using natural materials such as wood, stone, marble, leather, glass, ceramics or natural fibres. Consequently, each piece may exhibit slight variations in colour, texture, grain, knots, pores, irregularities in glazes or minor differences compared to the photographs and samples shown on the website. p>

These variations are inherent to the materials and manufacturing processes used; they form part of the unique character of each product and shall not be considered manufacturing defects or non-conformities.

The photographs, images, settings and graphic representations shown on castroseis.com are for guidance only and are used to provide the most accurate representation possible of each product.

However, due to factors such as screen settings and calibration, lighting conditions during photography, handcrafted manufacturing processes, the use of natural materials or variations inherent to certain production runs, there may be slight differences in colour, texture, finish or appearance compared to the product received.

Provided that such differences do not affect the nature, quality or functionality of the product, they shall not be considered a manufacturing defect or a lack of conformity.

Offers will be identified as such and will remain valid for the period indicated or whilst they remain published on the website.

PURCHASE CONFIRMATION

Once the purchase has been completed, castroseis will send the customer an order confirmation to the email address provided during the purchase process.

If the customer notices any errors in the order details, they must notify us as soon as possible via HELLO@CASTROSEIS.COM so that we can assess whether the order can be amended before it is prepared or dispatched.

Provided the order has not yet been dispatched and is not a made-to-order item, the customer may request its cancellation by contacting us via HELLO@CASTROSEIS.COM.

Requests for amendments or cancellations will be processed provided that the order has not been prepared for dispatch, handed over to the courier, or – in the case of made-to-order items – the manufacturing, personalisation or specific sourcing process has not yet begun.

As order preparation and the start of manufacturing for made-to-order items usually begin shortly after purchase confirmation, we recommend contacting us as soon as possible if you wish to make any changes or cancel your order.

Cancellation of items clearly identified on the product page as made to order, personalised or excluded from the right of withdrawal may not be possible once the manufacturing, sourcing or personalisation processes associated with the order have begun.

SHIPPING COSTS AND DELIVERY TIMES

Items will be dispatched once the order has been confirmed and payment has been received via any of the accepted payment methods.

Once the purchase has been completed, the customer will receive an order confirmation by email detailing the products purchased.

If you require an invoice or additional documentation relating to your purchase, you may request this at any time via HELLO@CASTROSEIS.COM.

At Castroseis, we work with designer products, handcrafted items and made-to-order goods. For this reason, the delivery times indicated on each product page are estimates and may vary depending on each manufacturer’s production, availability or logistics. p>

The delivery times indicated on the product pages are estimates and are provided for guidance only.

Where an order includes several products with different delivery times, Castroseis may deliver the order as a single consignment or in partial shipments, depending on the nature of the order, product availability and logistical considerations, unless another method is expressly agreed with the customer.

In certain cases, particularly for products made to order or manufactured specifically for the customer, these delivery times may be affected by production, supply or transport issues, or other circumstances beyond castroseis’s control.

In the event of significant delays compared to the initially estimated delivery time, Castroseis will endeavour to keep the customer informed of the status of their order and will pass on any updates received from the manufacturer, supplier or transport company as soon as they become available.

Reasonable delays in products made to order or currently in production shall not entitle the customer to automatically cancel the order once its production, customisation or specific sourcing has already commenced.

Delivery options

castroseis offers its customers the following delivery options, the availability of which will depend on the type of product, destination and characteristics of the order:

Express Delivery.
Delivery to a Service Point.
Furniture Delivery.

castroseis will determine, on a case-by-case basis, the most suitable logistics operator to ensure the delivery is carried out correctly, and may use, amongst others, GLS, Palletways or any other equivalent logistics operator. The choice of carrier will be based on criteria such as weight, volume, dimensions, the nature of the product, the destination and operational requirements, without this entailing any change to the price paid by the customer.

Furniture orders will generally be delivered via a door-to-door service to the kerbside, unless another method is expressly indicated on the product page or during the purchase process. p>

Services such as carrying items up to the home, unpacking, assembly or other special services are not included in the standard delivery service and may be arranged, where available, via a separate quotation upon the customer’s request.

Delivery charges

For the purposes of these Terms and Conditions, references to the following geographical areas shall include the countries listed below:

Europe Zone 1

Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Poland, the Czech Republic and Switzerland.

Europe Zone 2

Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Norway, Romania, Serbia and Sweden.

Parcel delivery

Spain and Portugal

Orders under €99: €5.95.
Orders of €99 or more: free delivery.

Balearic Islands

Orders under €199: €9.95.
Orders of €199 or more: free delivery.

Europe Zone 1

Orders under €199: €14.95.
Orders of €199 or more: free delivery.

Europe Zone 2

Delivery charges: €29.95.
No free delivery.

Furniture

Spain and Portugal

Up to €199: €9.95.
From €200 to €499: €14.95.
From €500 to €899: €19.95.
From €900 to €1,199: €24.95.
From 1,200 €: free delivery.

Balearic Islands and Europe Zone 1

Up to €299: €19.95.
From €300 to €699: €29.95.
From €700 to €1,199: €39.95.
From €1,200 to €1,999: €49.95.
From €2,000: free delivery.

Europe Zone 2

Up to €499: €39.95.
From €500 to €1,499: €59.95.
From €1,500: €79.95.

There is no free delivery for furniture shipments to Europe Zone 2.

International shipments outside the European Union

For shipments to countries outside the European Union, a fixed charge of €19.95 will be applied for customs clearance.

This amount relates exclusively to the documentation and administrative procedures required for the export of the order.

Customs duties, import duties, local taxes, import VAT and any other charges or levies required by the authorities in the destination country shall be borne by the recipient, unless Castroseis expressly states otherwise during the purchase process.

We currently deliver to mainland Spain, the Balearic Islands and the international destinations available during the checkout process.

For deliveries to the Canary Islands, Ceuta, Melilla or other destinations not listed on the website, please contact castroseis in advance via HELLO@CASTROSEIS.COM so that we can assess the feasibility of the delivery and provide a personalised quote where possible.

Products identified as “Express Delivery” are items available for immediate dispatch and have shorter delivery times than the rest of the catalogue.

Delivery times apply to items in stock and to orders placed Monday to Friday before 10.00 am. Orders placed outside these hours or at weekends and on public holidays will be processed from the next working day.

Delivery will be made to the address provided by the customer during the checkout process. Upon receipt of the order, it is the customer’s responsibility to check the external condition of the parcel and verify that the products received match those purchased.

It is the customer’s responsibility to provide a correct delivery address and to ensure receipt of the order. Although castroseis will endeavour to facilitate the delivery process as far as possible, the planning of routes, dates and time slots is the sole responsibility of the logistics operator in charge of the transport.

Unless a specific delivery service has been expressly contracted during the purchase process, castroseis cannot guarantee deliveries on a specific date, time slot or at a specific time requested by the customer.

For deliveries requiring prior coordination with the customer, the customer undertakes to provide the necessary contact details and to cooperate reasonably with the logistics operator to enable delivery.

If the packaging shows visible damage at the time of delivery, the customer must inform the carrier and note this on the delivery note or delivery receipt by making the appropriate reservation.

Furthermore, any damage attributable to transport must be reported to castroseis within a maximum of 24 hours of receipt of the order, accompanied by photographs of the outer packaging, the affected product, the protective materials used inside the parcel and the consignment’s transport label, so that the relevant claim can be processed with the transport company.

Once this period has elapsed, castroseis cannot guarantee that claims for damage caused during transport will be accepted, as they will fall outside the time limits set by the transport companies and their insurers.

In the event of returns caused by errors in the address provided, repeated absences or failure to collect the order, the costs arising from reshipment may be passed on to the customer.

If an order is returned to castroseis’s premises and the customer does not respond to reasonable attempts to contact them to arrange delivery or collection, the order will be held for a maximum period of three (3) months from receipt.

Once this period has elapsed without the customer having provided instructions regarding the order or responded to our communications, castroseis may cease to hold the goods and proceed to dispose of them, without any further obligation to store them.

If your order does not arrive within the specified timeframe or you have any issues relating to the delivery, you can contact us via HELLO@CASTROSEIS.COM or by telephone on 981 009 375.

RETURNS AND RIGHT OF WITHDRAWAL

Right of withdrawal

In accordance with current legislation on consumer and user protection, the customer has a period of fourteen (14) calendar days to withdraw from their purchase without having to provide a reason. p>

The withdrawal period will expire 14 calendar days from the day on which the customer, or a third party authorised by them other than the carrier, takes physical possession of the goods.

Where an order is delivered in several consignments, the period shall begin to run from the date of receipt of the last of the products.

To exercise the right of withdrawal, the customer may use the withdrawal form available in the footer of castroseis.com or contact us via HELLO@CASTROSEIS.COM.

Exceptions to the right of withdrawal

In accordance with Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal shall not apply, amongst other cases, to:

Products made to the customer’s specifications or clearly personalised.
Sealed products which are not suitable for return for reasons of health protection or hygiene and which have been unsealed following delivery.
Any other cases provided for by law.

The right of withdrawal shall not apply to personalised items or those specially manufactured to order in accordance with the customer’s specifications, provided that they are clearly identified in the product description as made-to-order items or excluded from the right of withdrawal.

For health and hygiene reasons, the right of withdrawal shall not apply to cosmetic products (perfumes, creams, balms, soaps, gels and similar items) that have had their seals broken following delivery.

This restriction shall not apply where the product has manufacturing defects, damage not previously reported, dispatch errors or any other lack of conformity covered by current legislation.

Returns Policy

The customer may examine the product in the same way as they would in a physical shop.

However, if the product is damaged, shows obvious signs of use, has been mishandled or has deteriorated in a way that reduces its value, Castroseis may apply the corresponding depreciation to the amount to be refunded.

Products must be returned adequately protected to prevent damage during transit. They must be returned in their original packaging, as this has been specifically designed to ensure the product’s protection and, in many cases, forms part of its presentation and value.

The absence or significant deterioration of the original packaging may result in a reduction in the product’s value where this affects its condition, presentation or resaleability.

Before making any return, you must first notify us via HELLO@CASTROSEIS.COM so that we can advise you of the procedure to follow. Returns sent without prior notification will not be accepted.

Return costs

Except in cases of faulty products, lack of conformity or a dispatch error attributable to castroseis, the return costs shall be borne by the customer.

The customer may:

Arrange the return themselves, in which case they must provide a valid tracking number.
Request that castroseis arrange collection via our transport company. In this case, you will be informed in advance of the collection cost, which must be paid before the service is arranged.

Shipments sent carriage forward or cash on delivery will not be accepted.

Products damaged during transit

If the packaging shows visible damage at the time of delivery, the customer must notify the carrier at the time of receipt and record this on the delivery note or delivery document by making the appropriate reservation.

Furthermore, any damage attributable to transport must be reported to castroseis within a maximum of 24 hours of receiving the order, accompanied by photographs of the outer packaging, the affected product, the protective materials used inside the parcel and the consignment’s transport label, so that the relevant claim can be processed with the carrier.

Defective products or errors in the order

If the product received has manufacturing defects, is non-compliant or does not correspond to the item purchased, the customer must notify castroseis as soon as they become aware of the issue, providing the necessary information and documentation for assessment.

Customers must inspect the products received within a reasonable time of delivery and report any issue, apparent defect, order error or anomaly detectable through a routine inspection via HELLO@CASTROSEIS.COM.

Any late notification of defects or issues that were clearly apparent at the time of receipt may be taken into account by castroseis when assessing the claim.

In such cases, castroseis will bear the costs of collection, return, replacement or refund as applicable in accordance with current regulations. p>

Refund

Once the returned product has been received and inspected, castroseis will issue the appropriate refund using the same payment method used for the purchase, unless both parties expressly agree on another method.

The refund will be made within the maximum period permitted by law.

If the return is due to a dispatch error, a faulty product or a lack of conformity, castroseis will also refund the transport costs incurred by the customer, as required by law.

Contact

For any enquiries regarding returns, cancellation or issues with an order, you can contact us at:

HELLO@CASTROSEIS.COM

Telephone: 981 009 375

WARRANTY

Products sold by castroseis are covered by the statutory guarantee of conformity applicable at any given time, in accordance with current consumer and user protection regulations.

This guarantee covers any lack of conformity existing at the time of delivery of the product and which becomes apparent within the legally established time limits.

In order to assess any warranty claim, castroseis may request photographs, videos or other documentation to enable it to properly analyse the reported problem.

castroseis will act as an intermediary between the customer and the manufacturer where necessary, taking the appropriate steps to assess each claim on a case-by-case basis.

The solution applicable in each case may consist, as appropriate and in accordance with current regulations, of the repair, replacement, restitution or refund of the affected product.

The warranty shall not cover damage resulting from improper or negligent use, or use contrary to the instructions for use, maintenance or care provided by the manufacturer.

Nor shall variations inherent in natural materials, artisanal processes or the inherent characteristics of the materials used be considered manufacturing defects, provided that they do not affect the functionality, quality or intended use of the product.

Damage caused during transport and any apparent defects detectable at the time of receipt must be reported in accordance with the relevant sections of these Terms and Conditions.

COMPLAINTS

Users may lodge any complaint by sending an email to HELLO@CASTROSEIS.COM, stating their full name, the relevant order number and the reasons for their complaint.

AFTER-SALES SERVICE

castroseis operates a customer service and after-sales department designed to resolve any enquiries, issues or complaints relating to products sold via castroseis.com.

To contact us, you can use any of the following methods:

Telephone: (+34) 981 009 375
Email: HELLO@CASTROSEIS.COM

LIMITATION OF LIABILITY

castroseis may update or amend the website’s content, these Terms and Conditions and any other information published on the website at any time; it is the user’s responsibility to consult the version in force at any given time. p>

castroseis shall not be liable for any loss or damage arising from the misuse, incorrect use or unauthorised use of the website by users.

castroseis shall not be liable for any loss or damage arising from the user’s breach of these Terms and Conditions or from the misuse of the products supplied.

castroseis’s liability shall be limited to the supply of the products purchased in accordance with the terms set out in these Terms and Conditions and the applicable regulations.

LANGUAGE

The contract between castroseis and the customer shall be drawn up in Spanish.

JURISDICTION AND APPLICABLE LAW

These Terms and Conditions shall be governed by and interpreted in accordance with current Spanish law.

Contracts concluded electronically to which a consumer is a party shall be deemed to have been concluded at the place where the consumer has their habitual residence.

In the event of any dispute or conflict relating to the interpretation, performance or fulfilment of these Terms and Conditions, the parties shall submit to the courts and tribunals having jurisdiction in accordance with the applicable legislation.